1. Eliminate distractions. Don’t call from a noisy pay phone of from an area where background machines and conversations will interfere with your concentration and your ability to hear and be heard. Similarly, don’t tap a pencil or make other noises that might be picked up and amplified over the phone wires.
2. Always try to answer within two or three rings, and always greet callers in a courteous and friendly manner, even if you are having a busy day.
3. Don’t put callers on hod for long periods of time. If it is necessary to hunt for information or to take another call, offer to call back.
4. It’s bad manners to engage in long phone conversation while you have a visitor in your office. If the call can’t be handled quickly, say you’ll call back later. Then remember to do so!
5. Be cheerful and obliging when you answer your boss’s phone. If your boss is not available, offer to take message, with a brief explanation such as “She’s not in her office right now. May I help?”
6. It’s important to take messages accurately. Check spellings of names, and repeat your notes to the caller to make sure the message is correct.
1.消除干擾。別在吵鬧的公用收費電話亭打電話，也別在那此有機器噪音和有談話聲音的地方打電話，這些會影響你集中注意力，聽不清也談不清。同樣，不要敲打鉛筆或弄出其他聲響來，這些聲音都可能通過電話線傳導或放大以致影響對方聽電話。
2.通常電話鈴響過兩三遍后要及時去接，答話口氣要客氣和友好；即使你忙得不可開交也要如此。
3.別讓通話對方久等。如果需要去尋找資料或者需要接另一個電話，那就告訴對方回頭再給打過去。
4.辦公室有來訪者時，長時間打電話是不禮貌的行為。如果通話時間會很長，你可告訴對方過后再給打過去。不過，事后一定要記住去做！
5.為你的老板接電話時，要用高興盡職的口氣。如果你的老板不在，你可以作簡單的解釋，如：“她現在不在辦公室，我可以幫忙嗎？”主動提出請對方留言。
6.準確記錄留言很重要。核對留言人姓名的拼寫；要跟通話者重說一遍你所記下的內容，確保留言準確無誤。 |
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